SDCP LOCAL AREA EMPLOYMENT SERVICE ? ADMINISTRATOR
FULL TIME
ABOUT SOUTH DUBLIN COUNTY PARTNERSHIP
South Dublin County Partnership works with people who experience
poverty and social exclusion. SDCP promotes social cohesion, active
citizenship and labour market participation with a focus on the most
disadvantaged neighbourhoods in the area.
We offer a range of integrated activities in Community Development,
Lifelong Learning, Enterprise and Employment, Family and Early
Childhood and Health and Wellbeing.
ABOUT LOCAL AREA EMPLOYMENT SERVICES
Local Area Employment Services is a new programme funded by the
Department of Social Protection that aim of which is to provide
support to those most distant from the labour market. The new service
is a core element of the Public Employment Service and supplements the
department's own Intreo employment service capacity. Following a
competitive tendering process South Dublin County Partnership was
awarded a contract to deliver LAES in LOT Area **Apply on the
website** ? South Dublin County with outreach services delivered in
East Wicklow/West Kildare.
REPORTING TO LAES Service Delivery Manager/Stakeholders Manager
MAIN PURPOSE OF ROLE The LAES Administrator will be required to work
as a member of the SDCP Team to provide services to the long-term
unemployed, DSP and employers in the SDCP catchment area
CONDITIONS OF WORK The LAES Administrator will be required to work
**Apply on the website** hours a week.
Probationary period of at six months will apply and may be extended at
the discretion of management. This is 3 years fixed- term contract,
subject to funding and based on achievement of KPI targets.
MAIN PURPOSE OF THE ROLE Support the delivery of the LAES contract in
line with funder requirements by providing excellent administration
and back-office support to the LAES Service Delivery Manager and Wider
Team to secure employment opportunities to the LAES target group.
JOB FUNCTION
* Ensure a quality administration service within the LAES by
providing a full range of administrative and office support.
* To maintain reception area and deal with duties.
* To take responsibility for ensuring all administration systems
within the service are carried out as directed and develop and
maintain administrative systems, including online/electronic filing,
ensuring documents are well ordered and accessible.
* To carry out the required back-up administration duties for LAES
Team e.g. making client files, typing appointment letters and CV?s.
and produce and edit documents in a wide range of formats.
* Receive visitors and respond to and screen telephone calls, emails
and other enquiries to provide a high level of customer care.
* Assist in organising meetings and events, anticipating
requirements for necessary documents and provide assistance with LAES
promotional campaigns as required.
* Contract and lease management support.
* Provide appropriate cover for relevant colleagues as required and
flexibility to work across the LOT area as required
* To manage a comprehensive database system as directed and provide
administrative support for internal and external referrals processes
within LAES.
* Participate in meetings as part of the Local Area Employment
Service team.
KEY RESPONSIBILITIES INCLUDE:
* Provision of reception duties and be the first point of contact for
all callers/visitors
* Allocation of DSP Client Referrals to Caseworkers
* Assisting caseworkers in registering clients of the organisations
Salesforce system when necessary
* Assisting the manager in tracking all referrals to the service,
attendances/ DNA, and agreed PPPs, ensuring the ACM system and
Salesforce are correct
* Have a deep understanding of the service and what we offer so that
the client benefits from the full wrap around service.
* Dealing with client enquiries & providing excellent customer
service
* Administration back-up support to the Service Delivery Manager /
Stakeholder Manager
* Filing all required data while adhering to in-house GDPR policy.
* Log and distribute all incoming post and drop outgoing post to the
post office
* Order stationery, office supplies and maintain Petty Cash system
SERVICE IMPROVEMENT AND PROGRAMME ADMINISTRATION
* To carry out ad hoc duties as assigned from time to time by
Management
* Operating the CRM systems Manage client data through the funder
information management system and SDCP?s CRM and the Departments ACM
System
* Ensure client confidentiality is maintained within area of
responsibility at all times as well as adherence to GDPR and funder
requirements in relation to the management and storage of all client
data
* Proactively drive service improvement within your area of
responsibility and support as required programme evaluations to
measure client satisfaction levels with LAES
PERSON SPECIFICATION
* Detail-oriented with a high degree of accuracy and be highly
organised?and efficient
* Excellent time-management skills, ability to be flexible, manage
multiple tasks as well as prioritise and meet deadlines
* Have experience and a high level of MS Office and Sales
Force/Database expertise is essential.
* Excellent written and verbal communication skills
* Warm, welcoming, and friendly person
* Great people skills, with a proven ability to build good working
relationships within own immediate team as well as with cross
functional teams within a large organisation
* Understand the issues and barriers associated with long term
unemployment and social exclusion
REQUIREMENT:
* A minimum 3 yrs. experience in a similar administrative role
* Full Driver License and access to motor vehicle
* Flexibility to work outside of standard working hours and at
weekends if required
APPLICATION PROCESS
Applicants should pay particular attention to the essential and
desirable criteria in the job description, your suitability and why
you are the best candidate for this post in question.
Please send three copies of your up-to-date detailed CV (no more than
2 pages) and cover letter accompanied with completed confidential form
marked?LAES ADMINISTRATOR REF: **APPLY ON THE WEBSITE**/**APPLY ON
THE WEBSITE**?to:
Administration & Operations Department, South Dublin County
Partnership, Unit D1, Nangor Road Business Park, Nangor Road, Dublin
**Apply on the website**
OR
alternatively email your application to?**Apply on the website**??
subject box to be marked?LAES ADMINISTRATOR REF: **APPLY ON THE
WEBSITE**/**APPLY ON THE WEBSITE**.
Closing date for receipt of applications: **APPLY ON THE WEBSITE**TH
NOVEMBER **APPLY ON THE WEBSITE**.
Note no late applications will be accepted.
_SOUTH DUBLIN COUNTY PARTNERSHIP IS AN EQUAL OPPORTUNITIES EMPLOYER._
We need : English (Good)
Type: Permanent
Payment:
Category: Others
